Quality monitoring of your internal and external call centers
In recent years, call centers have become extremely important for the direct dialogue between a business and its customers. Communication is now taking place via so many different channels, such as the telephone, email and social media – a particular challenge. Poor service quality can completely destroy a customer relationship, before it even had a chance to develop.
AC Süppmayer is your specialist for quality monitoring in contact centers. As a neutral service provider, we have many years of experience in various industries. Our services range from analysis and consultancy to support with implementing optimization measures – from one source!
Increase the quality level of your contact center –