Call Center Control: Tools for competent monitoring
AC Süppmayer develops company specific project designs, exclusively customized to the client’s requirements. With Call Center Control, we provide a compact tool for verifying performance and quality factors of customer services.
Quality standards for in- and outbound contacts will be analyzed, and the service level of the entire written customer communication via correspondence, emails, chats and social media platforms is measured with mystery research methods (mystery calls, mystery emails, mystery chats) and regular monitoring.
Regular performance calibration meetings with our clients for controlling and adaptation of the jointly produced key performance systems guarantee the use of targeted evaluation criteria within the monitoring process and ensure continuous quality improvement.