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Call Center Control: Tools for competent monitoring

AC Süppmayer develops company specific project designs, exclusively customized to the client’s requirements. With Call Center Control, we provide a compact tool for verifying performance and quality factors of customer services.

Quality standards for in- and outbound contacts will be analyzed, and the service level of the entire written customer communication via correspondence, emails, chats and social media platforms is measured with mystery research methods (mystery calls, mystery emails, mystery chats) and regular monitoring.

Regular performance calibration meetings with our clients for controlling and adaptation of the jointly produced key performance systems guarantee the use of targeted evaluation criteria within the monitoring process and ensure continuous quality improvement.

Our services at a glance:

Mystery research

  • Mystery calls

  • Mystery mails

  • Mystery chats

Monitoring procedure

  • Silent monitoring

  • Side by side monitoring

  • Voice-file monitoring

  • E-mail monitoring

  • Social media monitoring

Market analysis and market monitoring

  • Customer and employee surveys

  • Willingness to recommend analysis - Net Promoter Score

  • Competition monitoring

  • Benchmarking

  • Analyses of potential

 

Call Center Control – for more efficiency of your call center services

Please contact us!

Contact

AC Süppmayer GmbH
Saargemünder Str. 106
D-66271 Kleinblittersdorf
+49 (0) 68 05 / 92 85 - 01
+49 (0) 68 05 / 92 85 - 320
info@acsueppmayer.de

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DG

Business Partner  D&G-Software GmbH


Mitglied im Bundesverband E-Commerce und Versandhandel

Bundesverband E-Commerce und Versandhandel Deutschland e.V. (bevh)


Kooperationspartner der TÜV SÜD

Kooperationspartner der TÜV SÜD Management Services GmbH