Call Center Consultancy – Take advantage of our many years of know how!
Each performance test must be followed by concrete instructions and optimization measures. Because of this, AC Süppmayer sees itself as a consultancy business. We are your idea generator, coach and sparring partner when it comes to quality assurance in contact centers – always customized to the client’s requirements.
Consultants with many years of experience in call centers support you with:
- Setting of service and quality standards
- Developing concrete measures
- Process reorganization and optimization
- Selection and management of, and communication with external service providers
- Implementing new technologies
- Selection of personnel and personnel management/personnel consultancy
- Use of bonus and motivational programs
Please also ask us about certification. We will advise you competently and independently about selecting appropriate certification standards.
Ask us for further details and options - or request a non-binding quote for call center consultancy services.