Call Center Training – More success with targeted measures for training and coaching
Permanent and systematic monitoring of call center services is certainly not an end in itself. It creates the prerequisites for focused and efficient training.
We optimize your call center by interactive training of your agents and supervisors:
- Basic training
- Workshops for in- and outbound contact
- Focus training and individual coaching
- On-the-job training for agents, team leaders and project managers
- Individual coaching
With call center training, we focus on a permanent and continuous improvement of employee qualifications. Regular controlling provides our clients with a consistent understanding of quality.
Our reporting software AC InterControl is an efficient tool for self-monitoring.
We would be happy to advise you on our wide range of services and provide you with a customized program.