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Benefit from our know-how, as have many clients

 

Companies from various industries have chosen AC Süppmayer as a partner for quality management in customer service. Selected customer testimonials give you an impression of this successful cooperation.

 

Vattenfall
„With AC Süppmayer we have found a partner, who also helps us to evaluate our contacts qualitatively, in real-time and in detail according to our standards. In this way it was not only possible for us to improve the general quality within several projects, but also we enhanced our customer satisfaction overall. We really appreciate Mr. Süppmayer and his staff for finding fast and professional solutions as per our requirements. For us the cooperation is a real success story.“

Tom Urbanski, Sales Manager, Vattenfall Europe Sales GmbH

 

Loreal
„We want the best possible support for our clients and consider the quality of customer service as a very important factor for the success of our company. Therefore we have decided to implement Mystery Calls – because in our opinion this is one of the most impartial and expressive ways to evaluate the quality within the Contact Center. AC Süppmayer convinces us continuously in all areas, from consultation and project management through to carrying out and evaluating of Mystery Calls and E-Mails. The staff is very qualified and absolutely service oriented. “

Simona Kump, Head of ConsumerCare, L'Oréal Deutschland GmbH

 

Handelsblatt
„We have been working trustfully with AC Süppmayer for years, and with the support of quality monitoring, we are able to continuously coach our partners in outbound sales and analyze optimization potentials. AC Süppmayer has proven itself as a reliable and competent service provider, which is also able to implement new and innovative projects.“

Mandy Köhler, Marketing Managerin Telesales, Handelsblatt GmbH

 

otto

“Our company has been cooperating successfully with AC Süppmayer for many years. During this time, we have carried out various projects. Since 2011 AC has conducted quality checks in our external call centers. In addition to the quality know how, neutrality, trust and reliability are very important for us, because it ensures acceptance of test results from our external partners. We can rely on AC Süppmayer. The cooperation is always fast, pragmatic and solution-oriented!“

Hannes Köhler, Senior Project Manager Cooperation Management, Otto GmbH & Co KG

 

Baur Fullfilment Solutions“Frontlineshop decided to monitor the quality of its call center by AC Süppmayer. For us in particular, AC’s years of experience in this field and mutual trust were decisive factors for the choice of our partner. Because of the neutrality of AC as a partner, we were also able to share the costs of monitoring with the call center operator (Baur BFS). In this way, both parties received an undistorted and reliable image of the current performance and customer orientation in the call center. This resulted in better customer loyalty and therefore an increase in turnover.“

Dr. Phillip Kirst, Responsible Division Manager Customer Care, Frontline GmbH
Danilo Georg, Managing Director, BFS Baur Fulfillment Solutions GmbH 

 

congstar

”For measuring the consulting and sales quality of our customer dialogue in our order hotline, AC Süppmayer implements quality checks in the form of mystery calls, call monitoring, and chat analysis since April 2012. The presentation of the results is always clearly structured and demonstrates a high level of expertise. Joint workshops represent a harmonious and trustful cooperation and provide important impulses for further improvement of our quality standards. In this way we have been able to increase the quality of the order hotline continuously since the start of cooperation with AC Süppmayer. We have successfully achieved this together with AC Süppmayer.”

Tülay Oguzay, Quality Manager Customer Contact Management, congstar GmbH

 

eurotops

“Our requirements for service quality and competence in customer care are very high. Therefore, we have commissioned AC Süppmayer to conduct mystery calls in Germany and France. Telephone calls in the fields of order acceptance and technical service were evaluated for technical competence, communication skills and service orientation. The results of the tests show the effectiveness of our training, motivate our employees and provide valuable information for further development potential. As an international company, we were particularly pleased, that we have found a partner in AC, who can carry out the project competently and flexibly in different countries. Further tests are already in the planning phase.“

Rolf Effenberg, Head of Fulfillment, Eurotops Versand GmbH

 

3pagen

“We have added mystery calls as an additional tool to the quality management of our call centers since 2009. We have chosen AC Süppmayer, a service provider with whom we have had a good working relationship for years in other fields, such as Address- and Delivery-Times-Control. The team, led by Dieter Süppmayer, is flexible, reliable and provides accurate evaluations. It is very useful that we have direct online access to the reporting tool of AC Süppmayer.“

Carsten Leschinski, Head of Customer Service, 3PAGEN Versand und Handelsges.mbH

 

bauer vertriebs kg“The Bauer Vertriebs KG has regularly been conducting in- and outbound mystery calls with AC Süppmayer since 2010. By now, it is an integral part of our quality management in our call center. The results of mystery calls give us continuous impulses to further optimize the service quality - both in specialist topics such as cross- and up-selling and in the analysis of communication skills, professional competence and friendliness. We have online access to current data with the AC InterControl at any time. We appreciate AC Süppmayer as a professional partner who reacts flexibly and reliably according to our corresponding requirements.”

Kay Rentsch, Divisional Management Subscription, Bauer Vertriebs KG

 

energis

We commissioned AC Süppmayer to conduct a customer survey regarding our website. As a result, we received a very helpful analysis of customer needs. This was mainly possible, because the employees of AC Süppmayer have become very well acquainted with our expectations and in particular with our customers’ needs. The following analyses and recommendations were also very helpful. The survey gave us, among other things, basic information for the development of our latest product SaarStrom.“

Uwe Bongers, Head of Marketing, energis GmbH

 

 

Overview customer references

 

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Contact

AC Süppmayer GmbH
Saargemünder Str. 106
D-66271 Kleinblittersdorf
+49 (0) 68 05 / 92 85 - 01
+49 (0) 68 05 / 92 85 - 320
info@acsueppmayer.de

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